Privacy Policy for Romat Group
Welcome to Romat Group and subsidiaries ("Romat Group", "we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, interact with our services, or communicate with us.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Information you voluntarily provide to us, including:
- Full name
- Email address
- Phone number
- Company or business name
- Billing or payment information
- Delivery or contact address
- Any information submitted through forms, emails, or customer support
b. Non-Personal Information
We may automatically collect certain technical information, including:
- IP address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Pages visited and time spent on the site
c. Cookies and Tracking Technologies
We may use cookies, analytics tools, and similar technologies to improve user experience, analyse website traffic, and personalise content.
You may disable cookies through your browser settings, although some website features may not function properly.
2. How We Use Your Information
Romat Group and subsidiaries may use your information to:
- Provide and improve our services
- Respond to inquiries and customer support requests
- Process transactions and service requests
- Send updates, newsletters, or promotional communications
- Improve website functionality and user experience
- Conduct research, analytics, and business development
- Comply with legal obligations
3. Sharing of Information
We do not sell your personal information.
However, we may share information with:
- Trusted service providers and business partners assisting our operations
- Payment processors and logistics partners
- Legal or regulatory authorities where required by law
- Successors or affiliates in the event of a merger, restructuring, or acquisition
All third parties are expected to maintain appropriate confidentiality and security standards.
4. Data Security
We implement reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet is completely secure.
5. Data Retention
We retain personal information only for as long as necessary to:
- Fulfil the purposes outlined in this Privacy Policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
6. Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal data
- Correct inaccurate information
- Request deletion of your data
- Object to certain processing activities
- Withdraw consent where applicable
To exercise these rights, contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites. We encourage users to review the privacy policies of third-party platforms they visit.
8. Children's Privacy
Our website and services are not directed toward individuals under the age of 13 who have not reached the age of operating a personal bank account to pay for our products and services, except where purchases are made by an adult on their behalf.
We do not knowingly collect personal information from children.
9. International Data Transfers
Your information may be stored or processed in countries outside your jurisdiction where our service providers or partners operate.
By using our website, you consent to such transfers where legally permitted.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or operational practices.
Updated versions will be posted on this page with a revised effective date.
11. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy, please contact:
Romat Group
Website: www.romatgroup.com
Email: info@romatgroup.com
12. Consent
By using the Romat Group website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
Warranty, Refund and Return Policy
Terms covering warranty, returns, and service conditions at Romat Group and subsidiaries.
1. Warranty Coverage
All phones, laptops, and electronic products are covered under DOA and DAP warranties, subject to the terms below.
Dead on Arrival (DOA)
- Applies when a product is faulty immediately after purchase.
- Eligible for replacement within 7 days of delivery.
- The issue must be reported within 24 hours of receiving the product.
Defect After Purchase (DAP)
- Covers manufacturing defects that occur after initial use.
- Comes with a 1-year warranty and, in some cases, 2 years, depending on the product.
- All DAP issues are handled strictly through authorised service centres and are repair-based, not replacement.
2. Fault Assessment Process
All reported issues will first be examined by our qualified engineers. Warranty action (replacement or repair) will only be taken after fault verification is completed.
3. Service Turnaround Time
Both DOA replacements and DAP repairs must not exceed 14 working days at the service centre, subject to part availability and manufacturer processes.
4. Warranty Exclusions
The warranty does not cover damages resulting from:
- Unauthorised modification, disassembly, or repair.
- Water or liquid damage.
- Broken or cracked screens.
- Use of incorrect voltage or power supply.
- Physical pressure, over-extrusion, or motherboard deformation.
- Misuse or improper handling and maintenance.
- Removal, damage, or tampering with battery bin stickers or anti-disassembly labels.
- Products presented outside the warranty period.
- Damage caused by fire, flooding, earthquakes, or other natural disasters.
5. Refund and Return Policy
Refunds and returns apply only to DOA cases that meet all stated conditions.
Products confirmed under DAP are not eligible for refunds or replacements and will be repaired according to warranty terms.
6. Colour Confirmation Policy
Refunds or returns are not available for colour discrepancies.
In extreme cases, Romat provides refunds only in situations where a paid service or product has not been rendered, or where a duplicate payment was made in error.
Refund requests must be submitted in writing within 7 business days of payment. Approved refunds will be processed within five working days, excluding weekends and public holidays.
To avoid inconvenience, customers are strongly advised to confirm product colour with our Customer Assistance Team before making payment and shipment.
Contact
Romat Group
Website: www.romatgroup.com
Email: info@romatgroup.com